Tag Archives: hotel trainers

leadbyexample

Hospitality Should Be About Love, Kindness, and Compassion

Hospitality Should Be About Love, Kindness, and Compassion

It is a shame to see the hotel industry clinging to an obsolete guest experience concept and being led by cookie-cutter-oriented, shareholder-driven hotel groups. Hospitality in these groups is dominated by a clonable, emotionless corporate template whereas it should be about love, kindness, and compassion. People want to feel loved. Trainers, if the corporate executives

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