Hospitality Should Be About Love, Kindness, and Compassion

Hospitality Should Be About Love, Kindness, and Compassion

It is a shame to see the hotel industry clinging to an obsolete guest experience concept and being led by cookie-cutter-oriented, shareholder-driven hotel groups. Hospitality in these groups is dominated by a clonable, emotionless corporate template whereas it should be about love, kindness, and compassion. People want to feel loved. Trainers, if the corporate executives


The Transparent Trainer

At the onset of my “Leadership Challenge” workshops, I usually ask my group this question: tell me about someone you met who has had a lot of influence in your life? The delegates immediately remember particular people they have lived with, worked with or learned from. According to a survey by Jim Kouzes and Barry

Adapting Your Leadership Style

There are many recognised leadership styles supported by academically robust research models  which play an integral role in leadership development. Each will have a positive and negative impact depending on the environmental situation, the people that are being led, and quite often the level of personal threat or pressure… CLICK HERE NOW TO READ THE


You Are Not A Leader

“I am the best leader in the world….better than the rest!” The world is filled with leaders. Or it seems. Leaders, who admit to themselves and the whole world that they are born this way. That they are the leader everyone aspires to be. I know why you are thinking you can’t be like them.


Managers vs Leaders

As supervisors, managers or even CEO’s we all have heard that leaders are better than managers or at least have wondered be a manager or be a leader! This issue has been a debate for a long time among management professionals and there has not been a winner for either managers or leaders. Forget about

Four Step Model

Achieve Effective Leadership With This Four Step Model Approach

When you’re in a position of leadership, both the amount and quality of your work output depend on your team and consequently, your skills as a leader. Luckily, these skills can be developed. All it takes is learning the keys to effective leadership and practicing them. Becoming an effective leader is certainly not an overnight


Leadership Intelligence and Employee Commitment

There is a huge and direct relation between the level of a leader’s intelligence and the level of commitment of his employees. This intelligence, whether logical, verbal, or interpersonal, is critical in making employees want to stay on the job, stay but feel detached and uncommitted, or simply leave the organization. Not ignoring the employee’s


Leading the Managers and Managing the Leaders

It’s rare to attend a course about leadership and not find a traditional activity along the lines of “what are the differences between a leader and a manager?” Why does this topic repeatedly appear and so what…? While pursuing my MBA, I had two elective modules to go for so I chose leadership and entrepreneurship.

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